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FT Customer Assistance Representative. - LGA Airport Location

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This is a full time position based out of LaGuardia Airport in Queens.
Maximum of 40 hours a week
This position pays 13.50 per hour.
+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
+ Meet and greet customers in a friendly and timely manner
+ Provide directions and general assistance
+ Assist to assess condition of rental upon return
+ Process returns, check-ins and exit kiosk transactions
+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
+ Understand and communicate rental terms and conditions, vehicle features and other services
+ May sell optional protection products, upgrades, fuel options and other additional equipment
+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed
+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
+ Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
+ Must be at least 18 years of age
+ Must have 1 year of Customer Service experience
+ The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
+ Apart from religious observations, must be willing to work a maximum of 40 hours a week within Enterprise business hours.
+ Must be able to work nights and weekends with rotating days off
+ Must live within a one hour commute of the location.
Street 2: LaGuardia Airport (LGA)
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2017-220134


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