Director of Operations at Remington Hotels in East Elmhurst, NY
Job Description Position
Summary:
The Director of Operations is responsible for the direction and oversight of key guest contact departments within the operations division, their managers and their team members. Core
Responsibilities:
o Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. o Responsible for overall budget approval authority for operational departments. o Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. o Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. o Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact. o Ensure guest reservation policies, standards and procedures are met. o Ensure the effective resolution if any complaints, challenges occur. o Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. o Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved. o Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues. o Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings. o Understand and apply the applicable Franchise and management's Standard Operating Procedures. o Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance. o Perform other duties as assigned
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Director of Operations is responsible for the direction and oversight of key guest contact departments within the operations division, their managers and their team members. Core
Responsibilities:
o Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. o Responsible for overall budget approval authority for operational departments. o Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. o Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. o Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact. o Ensure guest reservation policies, standards and procedures are met. o Ensure the effective resolution if any complaints, challenges occur. o Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. o Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved. o Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues. o Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings. o Understand and apply the applicable Franchise and management's Standard Operating Procedures. o Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance. o Perform other duties as assigned
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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